Talabat UAE and aswaaq Retail offer Q-CAAS solution to retailers


Talabat UAE, the leading food delivery tech platform, officially launches its first Quick-Commerce-as-a-service (Q-CAAS), a delivery-only store operation management solution, with aswaaq Retail in the UAE. 

This follows a six-month successful pilot in partnership with aswaaq Retail, a trusted local UAE retailer with more than 20 supermarkets and community malls in the heart of Dubai and Ajman, first to adapt Talabat’s Q-CAAS technology in the UAE.

The innovative solution enables brands to expand into new locations strategically and cater to the growing demand for hyperlocal delivery.

This innovative Q-CAAS solution is a natural evolution for the company following Talabat Mart’s rapid growth in the UAE and its own delivery-only round-the-clock grocery hub.

With over 30 Talabat Mart stores across all seven emirates in just two years, Talabat aims to extend its know-how in dark-store management, a brick-and-mortar location functioning as a centre for fulfilment operations, to benefit its partners and enhance operational efficiency and customer experience.

Q-CAAS offers retail partners benefits including industry leading tech capabilities for highly efficient operations, order pick-ups within two minutes and delivery in under 30 minutes, improved near 100 per cent stock accuracy resulting in nearly zero modified orders.

Wassim Makarem, senior VP of Q-Commerce at Talabat, commenting on the announcement, said: “We are proud to launch Q-CAAS in the region, which allows us to empower retail partners by utilizing our technology and expertise to cater to their communities. It is also in line with our commitment as a tech company, to continuously develop products and services that benefit the delivery ecosystem as a whole in the region,” reports Zawya.

“Through this newly introduced service, we aim to support vendors in giving customers access to all that matters to them reliably, while allowing them to focus on what they do best through using our innovative technology and capabilities.”

Tatiana Rahal, managing director at Talabat UAE, said: “Enabling our partners through advanced tech solutions is part of our DNA. We’re pleased to have first launched QCAAS with a local household brand such as aswaaq Retail in the UAE. By extending our dark-store management know-how to partners, we can now bring these loved brands even closer to the community as they meet the surge in demand for hyperlocal delivery,” reports Zawya.

“Our dark store presence in seven emirates and proven track record with talabat Mart since it launched in 2020, means our partners can rely on our expertise to strategically expand their offerings to new locations while ensuring their customers receive the same levels of time efficiency, order trackability and variety.”

Franck Rouquet, CEO of aswaaq Retail, adds: “We are thrilled to announce the launch of our store in the UAE in collaboration with talabat. In 2015, aswaaq launched a dedicated online shopping platform, to keep up with the emerging market trends of online shopping. This strategic effort yielded favorable results and prompted us to focus, primarily, on migrating to online platforms from the traditional brick-and-mortar store concept,” reports Zawya.

“The dark store pilot witnessed positive response, as it catered to the need of the hour and was instrumental in serving the residents adeptly. As our trusted online delivery partner for over two years, talabat has enabled us to increase our delivery footprint and brand accessibility while continuing to provide seamless customer experience. aswaaq plans to further the project and come up with even more dark stores in the UAE. This remains aswaaq’s top priority as we adopt innovative solutions that allow us to serve a larger audience base.”

Talabat intends to expand its Q-CAAS offering in phase two of the launch.