For the second year in a row, LuLu Hypermarket has won the ‘Service Hero 2022 Customer Service Assessment’ award.
LuLu won recognition after customers voted the retailer as the ‘Best Supermarket 2022’ in Kuwait.
This is the fourth time that LuLu Hypermarket is being selected for this annual award, after having won the ‘Service Hero Service Assessment Award’ in 2013, 2014, and 2021 in the ‘Best Specialty Store’ category.
The company’s statement said: “As a responsible retailer, it is our commitment and obligation to our loyal customers in Kuwait to facilitate well-organised, easily accessible and conveniently located retail outlets, where shoppers are able to purchase quality products at the best competitive prices in a world-class shopping ambience.
“We also assign the utmost priority to enrich and refresh the product range available on our shelves so as to cater to the tastes, desires, requirements, and choices of customers. Our future plans include further extending our product range to meet the demands of various sectors of our customer base, and enlarging our network to reach all areas of the country in the most efficient manner.”
Among the criteria studied by the index evaluators were quality and variety of the hypermarket’s product range, reliability and speed of service delivery, staff attitude, the convenience of location and value to price.
Lulu hypermarket has recently announced plans to open five more new outlets in Kuwait.
